BCD Technical Support

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Welcome to BCD Technical Support. Our experienced and friendly support team is here to help you succeed with BCD products. Please do not hesitate to contact us by phone or email.

"I can’t say enough about WebSmart’s support. Every time we call, we get unbelievable support along with a friendly person to work with us. I also love that you have a person answering your phone, not a machine."
- Jeffrey Millard, IBSA, Inc.         More testimonials»

Customer Portal - myBCDsoftware

BCD customers can log into our customer portal called myBCDsoftware where you can view your tech support incidents, report a new incident, view your license key, download software and more. Log in | Request an Account

Search the BCD Knowledge Base

Select your product and type in your search query and hit go to find the information you are looking for in the Knowledge Base.

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Signup for Online Training or Training on Location

Get the most from BCD products by learning from self-paced online lessons or sign up for a training class. View our upcoming training dates and course outlines or register for a class.

More Online Support

Report an Incident

Fill out our incident report form to ensure that we receive all the important information in order to help you faster.

Request a Feature

Let us know which features you would like to see added to our products.

Documentation

Access all product documentation including user and reference guides, tutorials and quick start guides and much more.

Free Product Demonstrations

Let our experienced techncial staff guide you through a tour of the product, highlighting the features and explaining how it works and answering your questions.

Upload a File

If you need to send Tech Support a file that is too large for an email attachment you can upload it directly to support.

Provide Feedback

Tell us what you think about our:
- Technical and Sales Support
- Support Site
- Product Usability
- Website

Contact Tech Support
[E] excel@excelsystems.com
[P] (250) 655-1766
     [7:30 - 5:00 PST]
Your Meeting ID will be Provided by a Rep.
Tech News
WebSmart 8.20 is available.
Catapult 7.41 is available.
Nexus 3.6 is available.
Sign up for WebSmart Training
Current Product Updates
WebSmart 8.20 - r5187-6303
Presto 1.60 No Updates
Nexus 3.61 - No Updates
Catapult 7.41 - No Updates
Clover 1.60 - No Updates
ProGen Plus 9.50 - Update PG95002
Spool-Explorer 4.51 - No Updates
Docu-Mint 6.5 - No Updates
DbGen 2.5 No Updates
File-Flash Plus 4.50 - No Updates